bengal Privacy Policy
This document provides a complete and transparent account of how bengal collects, uses, stores, and protects your personal information.
1. Introduction and Scope
bengal is an online entertainment platform that provides casino and sports betting services for Bangladeshi users. We believe you should have full control over your personal information. This Privacy Policy ("Policy") explains what information bengal collects, why it collects it, and how that information is used and protected.
This Policy applies to the bengallogin.cam website, the bengal mobile app, and any related bengal services. You must be at least 21 years old to use bengal's services. bengal does not knowingly collect information from minors, and if such information comes to our attention, it is deleted immediately.
2. Information We Collect
bengal collects information in two main ways — what you provide directly, and what is generated automatically while you use our services.
2.1 Information You Provide Directly
Information you give us yourself during account registration, verification, and use of our services:
- Full name, date of birth, and nationality
- Mobile number and email address
- Copy of national ID card or passport (for identity verification)
- bKash, Nagad, or Rocket mobile banking number (for deposits and withdrawals)
- Messages sent to support via live chat or email
2.2 Automatically Collected Information
The following technical information is collected automatically when you browse or use the bengal platform:
- IP address and device type
- Browser version and operating system
- Session duration and pages visited
- Information from cookies and similar tracking technologies
- Gaming activity, betting history, and transaction records
2.3 Information Received from Third Parties
When needed for identity verification or fraud prevention, bengal may receive supplementary information from trusted third parties. The utmost care is taken in such cases, and only the minimum necessary information is collected.
3. Purpose of Using Your Information
bengal uses your information only for specific and legitimate purposes. We never use your information unnecessarily or in any way that goes against your interests.
- Account Management: Handling registration, login, and account security.
- Identity Verification: Confirming the identity of the account holder and preventing unauthorized access.
- Transaction Processing: Completing deposits and withdrawals via bKash, Nagad, and Rocket.
- Customer Support: Providing assistance in Bengali and English via 24/7 live chat and email.
- Technical Improvement: Improving platform performance and user experience.
- Security and Fraud Prevention: Detecting unusual activity and preventing misuse through multiple accounts.
- Communication: Sending important account notifications and bonus-related information.
- Responsible Gaming: Monitoring playing behavior and arranging support where needed.
4. Information Storage and Security
bengal applies industry-standard security measures to keep your personal information safe. All sensitive data stored on our servers is encrypted using SSL technology.
Layers of Technical Protection
- SSL/TLS Encryption — All data transferred between the website and servers is encrypted.
- Two-Factor Authentication (2FA) — An additional layer of security for your account.
- Secure Servers — Data is stored in secure data centres with restricted access.
- Regular Security Audits — Periodic reviews to identify and address vulnerabilities.
- Staff Training — Mandatory data protection training for all relevant personnel.
Data is generally retained for as long as an account is active and for as long as required to meet legal obligations after it is closed. Transaction records are kept for a set period in line with financial regulations.
5. Information Sharing and Disclosure
bengal does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:
5.1 Service Provider Partners
Payment processing platforms such as bKash, Nagad, and Rocket, as well as identity verification service providers, receive only the minimum information needed to carry out specific tasks. Strict confidentiality agreements are in place with these partners.
5.2 Legal Obligations
If bengal is legally required to do so by a court order or a valid request from a government authority, it may provide information. In such cases, each request is verified and only the strictly necessary information is shared.
5.3 Fraud Prevention
Information necessary to prevent fraudulent activity or money laundering may be shared with the relevant authorities.
6. Cookie Policy and Tracking
bengal uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help improve your experience.
6.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions and ensure security — without these, the service will not function properly.
- Functional Cookies: Used to remember language preferences and settings.
- Analytics Cookies: Used to understand which pages users visit most, helping to improve the platform.
Most browsers offer controls for managing cookies. However, disabling essential cookies may prevent some bengal services from working properly.
7. Your Rights
bengal believes you have clear rights over your own information. We respect these rights and actively support you in exercising them.
- Right to Access: You may request to know what information bengal holds about you.
- Right to Correction: If you want to correct inaccurate or incomplete information, contact support.
- Right to Deletion: In certain circumstances, you may request that your account and data be deleted, although some information may need to be retained for a set period due to legal obligations.
- Right to Restrict Processing: You may opt out of marketing communications or object to the use of your information for specific purposes.
- Right to Data Portability: You may request your information in a structured format.
To exercise any of the above rights, contact bengal's support team. You can submit a request in Bengali via 24/7 live chat or email, and we will respond as soon as possible.
8. Responsible Gaming and Data
As part of bengal's Responsible Gaming programme, we use information relating to your gaming behaviour. This includes monitoring playing patterns and proactively offering support where needed. Information collected for this purpose is never used for marketing.
If you feel you or someone else may have a problem, you can visit bengal's Responsible Gaming page to request self-exclusion or set limits — this process is handled in complete confidence.
9. Third-Party Links
The bengal platform may occasionally reference third-party websites. bengal is not responsible for the privacy practices of these external sites. It is advisable to read the privacy policy of any third-party site before visiting it.
10. Policy Changes
bengal may review and update this Privacy Policy when needed. If significant changes are made, you will be notified via your registered email or live chat. Continued use of the service after any changes means you have accepted the updated policy.
The "Last Updated" date at the top of this page always reflects the date of the most recent revision.
11. Contact and Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, please contact bengal's support team:
Live Chat: Available 24/7 in Bengali and English
Email: [email protected]
To learn more about bengal's services, read our About Us page, or visit our FAQ for answers to common questions.